These Terms & Conditions ("Terms") govern your use of the MAZI General Trade website and online store ("Site") and any order you place with us. By placing an order, you agree to these Terms.
1. Accounts
- You must provide accurate, current information when creating an account
- Business account pricing is only available to accounts registered under a valid business/GST TIN number
- You're responsible for keeping your login details secure and for activity under your account
2. Orders & Pricing
- Placing an order is an offer to purchase; an order is only confirmed once we've verified your payment
- Prices, stock, and promotions may change without prior notice and may vary between Business and Residence accounts
- We reserve the right to cancel or refuse any order, including for pricing errors, stock unavailability, or suspected fraud
3. Payment
- We currently accept payment via bank transfer or QR code payment. A payment slip/receipt is required before an order is processed
- Orders are only dispatched once our team has verified the payment slip against the amount received
- You're responsible for transferring the exact order total and including your order name or contact number as reference
4. Cancellations & Refunds
Please read this section carefully before making payment.
- If you cancel an order after payment has already been sent via QR code or bank transfer, the amount is not refunded instantly. Refunds are processed manually by our team and may take a number of business days to reflect in your account, depending on your bank
- Refunds, once approved, will be returned to the same bank account or method the payment was originally sent from
- Orders can be cancelled free of charge before payment has been made or verified. Once payment is verified and the order is being prepared or dispatched, cancellation may no longer be possible
- If a payment is sent but no matching order/slip can be verified, contact us immediately with your proof of payment so we can trace and resolve it
- We reserve the right to deduct any bank or payment gateway charges already incurred from the refunded amount
5. Delivery & Pickup
- Delivery timelines are estimates and may vary due to location, weather, or transport schedules (including inter-island boat/cargo delivery)
- You're responsible for providing an accurate delivery address and contact number
- For store pickup, orders must be collected within the timeframe communicated to you; uncollected orders may be cancelled
6. Returns & Damaged Items
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order with photos of the item and packaging so we can arrange a replacement, store credit, or refund as appropriate.
7. Limitation of Liability
We aim to keep the Site and our stock information accurate, but we don't guarantee it's error-free at all times. To the extent permitted by law, MAZI General Trade isn't liable for indirect or consequential losses arising from your use of the Site or delays outside our reasonable control.
8. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by updating the date at the top of this page. Continued use of the Site after changes means you accept the updated Terms.
9. Contact Us
Questions about these Terms, an order, or a refund? Reach out to us: