This Privacy Policy explains how MAZI General Trade ("we", "us", "our") collects, uses, and protects your personal information when you use our website and online store ("Site"). By using the Site, you agree to the practices described here.
1. Information We Collect
- Account details — name, mobile number, email address, and password
- Business details — shop/business name, business type, and GST TIN number, for Business accounts
- Location details — atoll and city/island, used for delivery and service availability
- Order information — items purchased, cart and inquiry history, delivery address
- Communications — messages sent through our chat, WhatsApp, or Viber inquiry channels
- Usage data — pages visited and searches made on the Site, collected automatically to help us improve it
2. How We Use Your Information
- To create and manage your account
- To process orders, inquiries, and deliveries
- To apply the correct pricing for Business vs Residence accounts
- To respond to your messages and support requests
- To improve the Site, our product range, and overall service
- To send order updates and, where you've agreed, occasional offers or announcements
3. How We Store & Protect Your Data
Your information is stored using secure, industry-standard cloud infrastructure with authentication and access controls in place. Only staff who need the information to fulfil an order or respond to a request have access to it. While we take reasonable steps to protect your data, no online system can be guaranteed 100% secure.
4. Sharing Your Information
We don't sell your personal information. We may share it only with:
- Delivery partners, to get your order to you
- Service providers who help us run the Site (e.g. hosting, authentication, chat tools)
- Authorities, where required by law or to protect our rights and the safety of our customers
5. Cookies & Local Storage
The Site uses cookies and browser local storage to keep you logged in, remember your cart, and recall recent searches. You can clear these at any time through your browser settings, though some features of the Site may not work as intended afterward.
6. Your Choices
- You can review and update your account details at any time
- You can ask us to delete your account and associated personal data, subject to any records we're required to keep for legal or accounting purposes
- You can opt out of promotional messages while still receiving order-related communication
7. Children's Privacy
The Site is intended for use by individuals and businesses old enough to enter into a purchase agreement under Maldivian law. We don't knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page. We encourage you to review it periodically.
9. Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out to us: